Implementation of Total Quality Management in Iraqi Libraries: The Central Library at the University of Dohuk as a model

Abstract

Abstract

    The current study aims to identify the concept of total quality management and the views of the beneficiaries about its application in the library ,in addition to clarifying a theoretical model that demonstrates the application of total quality management in central libraries in order to raise the quality of service provided to students and researchers , also the theoretical approach was used , as it dealt with a descriptive study of the issue of quality management from all sides , by referring to the best available sources of books ,periodicals , references and specialized articles to know and in-depth in the field of quality in libraries and its impact on the employees and services . in addition the study reached to a set of results, the most important of which are :

1-total quality management goes back to the theory of perfection that is required in every work , which islam called for and urged .

2-the total quality management depends on a main objective, which is to achieve the satisfaction of the beneficiaries and ensure their communication , through competition to provide advanced office and information services .

3-total quality management has goals ,requirements and procedures, which should be taken in order to achieve them to the fullest .

The study also suggested a set of recommendations , the most important of which are :

1-the need to pay attention to spreading the culture total quality management and its principles among employees.

2-transparency in terms of clarifying the efforts and costs that are being made to implement total quality management in the library and allocating a special budget for it in the library in order to facilitate its application.

3-the need to support the senior management through its interest in improving the performance of employees and the services that are provided in the libraries , in recognition of what it is doing for the processes of applying total quality management to the management of the library , its departments units and people.