Evaluating the quality of library services in Iraqi universities using the Six Sigma methodology
DOI:
https://doi.org/10.31185/eduj.Vol65.Iss1.5283Keywords:
SIGMA, service quality, quality management, university libraries, library services.Abstract
This research aims to enhance the theoretical and practical understanding of the SixSigma methodology in Iraqi university libraries and to develop a comprehensive framework for its application, taking into account the unique operational characteristics of Iraqi higher education institutions. It presents a theoretical study examining the foundations and concepts of the Six Sigma methodology and assessing its theoretical applicability in library and information service environments at Iraqi universities. The research also includes a systematic review of international, Arab, and local literature on quality management in libraries, identifying best practices and strategies for adapting to the Iraqi context. Furthermore, it applies and evaluates the Six Sigma methodology within the library of the Dhi Qar Technical College, documenting the processes, challenges, and results. The current Sigma score for library services is measured by calculating the number of defects and analyzing the gap between actual performance and the benchmark. The research employs a descriptive analytical approach through a case study of a university library, based on the requirements of the Six Sigma methodology. The research reached several conclusions.
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المراجع العربية
1- ايمان طه حسين عبد الستار وعزة فاروق جوهري ومحمد حسن عبد المنعم(2024) تطبيق (6 sigma ) لقياس جودة خدمات المكتبات ، المجلة المصرية لعلوم المعلومات المجلد 11 العدد 1 ابريل
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قراءات اضافية Further reading
1- Abhijit Chakrabarti(2014). Implementation of SIX –SIGMA in Academic Libraries Braries for Increasing Service Quality .- International Journal of Library Science and Research (IJLSR) Vol. 4, Issue 6, Dec, 1-12
2- Chitra Kaushik ,Ashu Shokeen Prabhakar Kaushi(2007) .- Six Sigma Application for Library Services DESIDOC Bulletin of Information Technolog ,Vol .27, No.5, September,pp.35-39
3- Mahesh S. Raisinghani(2005) .- Six Sigma: concepts, tools, and Applications.- Industrial Management & Data Systems Vol. 105 No. 4, pp. 491-505
4- Tarek Sadraoui, Ahmed Ghorbel(2011) .- Design process improvement through the DMAIC Sigma approach: a wood consumption case study .- Int. J. Productivity and Quality Management, Vol. 7, No. 2,
5- Ujvala Sudhir Ulhe، S. K. Patil .- Application of Six Sigma Concept in University Libraries, a Key to Success: A case study of Jayakar Library, University of Pune (India)متاح https://www.researchgate.net/publication/236141710_Application_of_Six_Sigma_Concept_in_University_Libraries_a_Key_to_Success_A_case_study_of_Jayakar_Library_University_of_Pune_India
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